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OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
178 ratings and 86 comments received in the last 90 days.
12 November 2024
Attention to detail of what was required and the technician dealing with my car went above and beyond.
12 November 2024
The service advisor was knowedgeable and most helpful.
12 November 2024
Always excellent service at this dealership
12 November 2024
Very happy
11 November 2024
N/A
11 November 2024
Great service
11 November 2024
Service and extra item completed competently.
11 November 2024
Adam always takes care of me.
10 November 2024
The garage said they wanted the car all day when the work only took max of 3 hrs. I would have liked the garage to allocate a narrower window eg morning or afternoon to be more convinient for me,NOT the garage.
09 November 2024
I have given 4 starts because the service light/ warning wasn't reset so I will need to go back at some point. Holly was great as she always is and my car was ready way ahead of schedule including doing the MOT so thank you .
08 November 2024
The team were very helpful and efficient. Kept me informed of progress
07 November 2024
Received good service
07 November 2024
I was a bit late in getting there,again the staff still managed to sort my car out in the allotted time.
06 November 2024
No problems help with transport home after dropping car off
05 November 2024
Second to none.
04 November 2024
All work carried out to time. Detailed notification of items requiring attention. An improvement from Westerly service experience. Both Adam and Holly were very efficient with administration and Adam showed a detailed knowledge of servicing process.
03 November 2024
Adam Stevens was brilliant, couldn't do enough for me.
02 November 2024
All done fast and efficiently
01 November 2024
Easy
01 November 2024
Good service
29 October 2024
My car is old and of little fiscal value as such high ovrheads are difficult. But adam most definitly helped me to be able to keep the car on the road for another year. As a result things like 4 wheel alignment I can afford to get done where they kno
29 October 2024
Cafrried out in a professional and efficient manner
28 October 2024
As above. Good personal service
28 October 2024
everthing went to plan
28 October 2024
Car pick up and return was excellent ... update on vehicle health very good.
28 October 2024
Very pleased with service and politeness of staff
23 October 2024
As above but I was concerned all day that I would be let down again
23 October 2024
There is always an additional work quote!
22 October 2024
Excellent service, friendly helpful staff.
21 October 2024
They are all brilliant
21 October 2024
There were a few services suggested that I should get it repaired but when I asked no one would get back to me telling me what to do as I still have 9 months of warranty left.
20 October 2024
Again, everything was checked thoroughly and the car is driving very smoothly
19 October 2024
Friendly helpful staff.
15 October 2024
Adam in service was very helpful when a clutch problem was diagnosed at less than 20,000 miles. Adam & Vertu Barnstaple fought my corner & got a very fair deal to fix the problem with BMW.
14 October 2024
Car cleaned and serviced but surprised when I went to check the windscreen washer it wasn't topped up as I would have expected!
14 October 2024
Simply to book, all went to plan and kept informed.
14 October 2024
Same as above, people travelling an hour, shouldn't have to be waiting hours for this to be carried out. My car didn't go into the workshop untill gone 11am. Surely it would make more sense to have an appointment time for such services.
13 October 2024
On time and efficent, online booking easy to use and saved time at key hand over, also they messaged when the vehicle was finished and I liked the video of the underside of the car as a walk through
13 October 2024
Everything sorted, checked and reported on.
12 October 2024
Work completed in time and staff all very helpful and informative.
11 October 2024
The chap I dealt with was top notch and helpful in every way
10 October 2024
Everything done as per booking,and done on time
08 October 2024
Rude staff! Condescending. Refusing to take ownership of their own faults
07 October 2024
Every thing was done as discussed and on time making it a very good experience
06 October 2024
Completed the job , as required on time
06 October 2024
THE SERVICE EXPERIENCE WAS ALL I COULD EXPECT APART FOR THE PROBLEM OF A 1 HOUR MOT TAKING THE WHOLE DAY!
05 October 2024
I never visited
04 October 2024
Had my car MOT'D while I waited. It was completed in good time very happy.
02 October 2024
Overall service was fine, James was responsive to any questions. My car ended up with a scuff, the team did have it back and polished the marks. Still visible but better and an MOT voucher has been given.
01 October 2024
Extremely professional felt fully confident with the level of service I received.
30 September 2024
Staff are well trained.
29 September 2024
Helpful, friendly staff. Work sorted in a timely manner.
28 September 2024
Excellent service
28 September 2024
Very helpful.
26 September 2024
The helpmfrom staff and the work done by the staff was great. The video was good and the detailed assesment was great.
25 September 2024
Very efficiently carried out
25 September 2024
Can't fault the service but seemed to rush the washing of car
22 September 2024
All went to plan with no nasty surprises.
22 September 2024
As above
18 September 2024
Very good, James the guy that over saw my car repair with was very good and understanding on the whole situation
16 September 2024
Very helpful
16 September 2024
Easy to deal with effortless service
16 September 2024
Ad above
16 September 2024
No issues, Adam was very helpful.
16 September 2024
Kept waiting nearly 2 hours for a simple light bulb change and charged over £50 for the privilege. Not given any update without my having to go to ask what was happening.
14 September 2024
The Service receptionist was very courteous and ensured I was satisfied, arranging transport enabling return of my vehicle .
14 September 2024
The call before hand to confirm the car was booked in and the running through of all the work that was booked in to the communication whilst my car was with you was couldn't be faulted.
10 September 2024
Adam was really helpful
09 September 2024
Recall repair took all day, but were not able to look at other item raised before drop off. Sat nav system has developed a blue hue which I cant change under settings. I was told technician could not change under settings. Offered £100 credit.
09 September 2024
Again very professional service. Great staff.
09 September 2024
I was kept informed of the progress of the service when required
06 September 2024
Timely and efficient service. Helpful staff.
04 September 2024
Cost of service much higher than other providers
02 September 2024
James was very helpful
02 September 2024
Excellent, friendly services, and they explained all costings and tried to make savings where possible on our behalf. Felt trustworthy. Car drives well.
01 September 2024
Explained above, really not impressed.
28 August 2024
Easy to book in remained informed at all times.
28 August 2024
Happy with the cost of MOT and service helpful staff
28 August 2024
Car collection and return very good.
27 August 2024
Very professional
26 August 2024
Just an MOT staff friendly and car clean appreciated
25 August 2024
Very nice customer reception giving all the help I needed.
25 August 2024
Car was spotlessly clean on collection and ready on time
23 August 2024
Completed on time.
21 August 2024
The work that was needed was completed to a very high standard.
13 November 2024
Booking of service very well arranged .