- Home
- About Vertu Barnstaple
- Vertu Barnstaple Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
197 ratings and 88 comments received in the last 90 days.
11 December 2024
Very happy
11 December 2024
Job completion was fine, had to wait quite a while for the recall appointment
11 December 2024
Very good
09 December 2024
I was offered an express 2hr service but the bar still was not ready after 3 hours. On check in I was told there recall notices but they would have to book it in for January. I booked the appointment over 3 months ahead-why was I not told before?
08 December 2024
Always treated well
06 December 2024
Good service but too expensive
04 December 2024
Always helpful
03 December 2024
From the ease of booking to picking up the car all round good service
03 December 2024
Attempts to talk to service department after the service have not been completed nearly a week after the service.
02 December 2024
Completed efficiently
30 November 2024
First class
28 November 2024
When checking vehicle in I asked if it would be possible to have vehicle ready around lunchtime. Adam, the service advisor, said he would try his best and let me know if any delays - he did just that and car was ready for 1.30pm
28 November 2024
Unsatisfied. Recall eventually happened but outcome was poor.
28 November 2024
If it's booked in for a time & duration i expect that to be honoured, not waiting around for an hour & a half.
27 November 2024
I was well looked after at each stage . Although I felt the cost of an oil change was high I was pleased to be offered the interest free payment option . The cleaning and interior valeting included in price was appreciated by me
26 November 2024
No problems
25 November 2024
As above also booking car in was easy.
25 November 2024
Top duty of care given
24 November 2024
Not happy with the staff, they just kept walking past and no one stopped to ask if they could help quiet disrespectful for a top quality garage
21 November 2024
work was carried out as expected
21 November 2024
Always perfect
21 November 2024
Good friendly service and nice loan car
20 November 2024
Forgot to replace my front and rear wiper blades despite being on the job sheet. When I phoned to advise of this error I was dealt with swiftly and in a professional manner by Adam.
18 November 2024
I went in to get my break pads changed I was informed that Along with pads plates will be changed too which I happily agreed to. But the Squeaky noice can still be heard at times - but not too loud. But i can still hear it on pressing Breaks.
18 November 2024
Since I bought the car from BMW Barnstaple I have always been well looked after.
18 November 2024
Dealing face to face is always good.
16 November 2024
Job completed on time and a free car wash. Thank you.
13 November 2024
Booking of service very well arranged .
12 November 2024
Always excellent service at this dealership
12 November 2024
Attention to detail of what was required and the technician dealing with my car went above and beyond.
12 November 2024
The service advisor was knowedgeable and most helpful.
12 November 2024
Very happy
11 November 2024
Adam always takes care of me.
11 November 2024
Service and extra item completed competently.
11 November 2024
Great service
11 November 2024
N/A
10 November 2024
The garage said they wanted the car all day when the work only took max of 3 hrs. I would have liked the garage to allocate a narrower window eg morning or afternoon to be more convinient for me,NOT the garage.
09 November 2024
I have given 4 starts because the service light/ warning wasn't reset so I will need to go back at some point. Holly was great as she always is and my car was ready way ahead of schedule including doing the MOT so thank you .
08 November 2024
The team were very helpful and efficient. Kept me informed of progress
07 November 2024
Received good service
07 November 2024
I was a bit late in getting there,again the staff still managed to sort my car out in the allotted time.
06 November 2024
No problems help with transport home after dropping car off
05 November 2024
Second to none.
04 November 2024
All work carried out to time. Detailed notification of items requiring attention. An improvement from Westerly service experience. Both Adam and Holly were very efficient with administration and Adam showed a detailed knowledge of servicing process.
03 November 2024
Adam Stevens was brilliant, couldn't do enough for me.
02 November 2024
All done fast and efficiently
01 November 2024
Easy
01 November 2024
Good service
29 October 2024
My car is old and of little fiscal value as such high ovrheads are difficult. But adam most definitly helped me to be able to keep the car on the road for another year. As a result things like 4 wheel alignment I can afford to get done where they kno
29 October 2024
Cafrried out in a professional and efficient manner
28 October 2024
As above. Good personal service
28 October 2024
Very pleased with service and politeness of staff
28 October 2024
Car pick up and return was excellent ... update on vehicle health very good.
28 October 2024
everthing went to plan
23 October 2024
There is always an additional work quote!
23 October 2024
As above but I was concerned all day that I would be let down again
22 October 2024
Excellent service, friendly helpful staff.
21 October 2024
They are all brilliant
21 October 2024
There were a few services suggested that I should get it repaired but when I asked no one would get back to me telling me what to do as I still have 9 months of warranty left.
20 October 2024
Again, everything was checked thoroughly and the car is driving very smoothly
19 October 2024
Friendly helpful staff.
15 October 2024
Adam in service was very helpful when a clutch problem was diagnosed at less than 20,000 miles. Adam & Vertu Barnstaple fought my corner & got a very fair deal to fix the problem with BMW.
14 October 2024
Simply to book, all went to plan and kept informed.
14 October 2024
Same as above, people travelling an hour, shouldn't have to be waiting hours for this to be carried out. My car didn't go into the workshop untill gone 11am. Surely it would make more sense to have an appointment time for such services.
14 October 2024
Car cleaned and serviced but surprised when I went to check the windscreen washer it wasn't topped up as I would have expected!
13 October 2024
On time and efficent, online booking easy to use and saved time at key hand over, also they messaged when the vehicle was finished and I liked the video of the underside of the car as a walk through
13 October 2024
Everything sorted, checked and reported on.
12 October 2024
Work completed in time and staff all very helpful and informative.
11 October 2024
The chap I dealt with was top notch and helpful in every way
10 October 2024
Everything done as per booking,and done on time
08 October 2024
Rude staff! Condescending. Refusing to take ownership of their own faults
07 October 2024
Every thing was done as discussed and on time making it a very good experience
06 October 2024
THE SERVICE EXPERIENCE WAS ALL I COULD EXPECT APART FOR THE PROBLEM OF A 1 HOUR MOT TAKING THE WHOLE DAY!
06 October 2024
Completed the job , as required on time
05 October 2024
I never visited
04 October 2024
Had my car MOT'D while I waited. It was completed in good time very happy.
02 October 2024
Overall service was fine, James was responsive to any questions. My car ended up with a scuff, the team did have it back and polished the marks. Still visible but better and an MOT voucher has been given.
01 October 2024
Extremely professional felt fully confident with the level of service I received.
30 September 2024
Staff are well trained.
29 September 2024
Helpful, friendly staff. Work sorted in a timely manner.
28 September 2024
Excellent service
28 September 2024
Very helpful.
26 September 2024
The helpmfrom staff and the work done by the staff was great. The video was good and the detailed assesment was great.
25 September 2024
Very efficiently carried out
25 September 2024
Can't fault the service but seemed to rush the washing of car
22 September 2024
As above
22 September 2024
All went to plan with no nasty surprises.
12 December 2024
Adam couldn't do enough to help. Shame when you ring Vertu Barnstaple it goes to Vertu HQ